IBM Lotus Domino 8 Administrator Help Desk Basic Troubleshooting for IBM Lotus Domino 8

Outcomes

In this course, you will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM® Lotus Notes® 8.
You will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM® Lotus Notes® 8.

Prerequisites

The prerequisite for this course is the IBM e-learning course entitled Help Desk Fundamentals for IBM® Lotus® Domino® 8, or equivalent knowledge, skills, and experience.

What should you be familiar with?

This course is targeted to Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.

Session Length

2 Days, 9:00am to 4:30pm

Location

This session is conducted either on site, or at our training rooms.

Topics Covered in this session

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Introducing Help Desk Troubleshooting Resources Using IBM® Lotus® Online Support Resources Starting IBM® Lotus® Domino® Administrator Investigating Basic IBM® Lotus® Domino® Administrator Tasks Managing the User's Workstation Diagnosing Problems with Deploying Home Pages Breaking Down the IBM® Lotus Notes® Client Enabling Multiple Users to Share a Workstation Recovering User IDs Managing Server and Database Security Issues Diagnosing Server Access Problems Determining Users' Effective Access to a Database Managing User Database Issues Refreshing or Replacing a Database Design Compacting a Local Database Archiving Database Documents Diagnosing Problems with Mail Archiving Policies

Troubleshooting Mail Routing and Delivery Introduction to Mail Routing Responding to Mail Delivery Failure Viewing Pending and Dead Mail Tracing Mail Delivery Tracking Mail Troubleshooting IBM® Lotus Notes® Mail Issues Troubleshooting Contacts Troubleshooting Directory Catalogs Securing Mail Messages Troubleshooting Mail, Schedule, and Calendar Delegation Troubleshooting the Out of Office Notification Feature Troubleshooting Replication Creating and Encrypting an Application Replica Setting Replication Options Diagnosing Application Replication Problems Resolving Replication Conflicts Troubleshooting Replication

Performance-based objectives

• Use Help Desk troubleshooting resources.
• Manage user workstations.
• Identify server and database security issues.
• Manage user database issues.
• Troubleshoot mail routing and delivery.
• Troubleshoot IBM® Lotus Notes® mail issues.
• Troubleshoot replication.